Thank you for choosing Elements Soul for your healthcare needs. We value your satisfaction and strive to provide the best service possible. If you are not entirely satisfied with your purchase, we are here to help. Please review our refund and returns policy below.

1. Eligibility for Refunds and Returns

  • Products must be unused, in the same condition that you received them, and in the original packaging.
  • Returns must be made within 7 days of the purchase date.
  • Proof of purchase (receipt or order confirmation) is required for all returns.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Perishable goods (e.g., food, flowers, newspapers, or magazines)
  • Intimate or sanitary products
  • Hazardous materials, flammable liquids, or gases
  • Health and personal care items that have been opened or used

3. Process for Returns

To initiate a return:

  1. Contact our customer service team at +91 91379 46015
  2. Provide your order number, details of the product, and the reason for the return.
  3. Our team will guide you through the return process and provide a Return Merchandise Authorization (RMA) number if applicable.

4. Shipping

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain 7 days.
  • If your refund is delayed or missing, please first check your bank account again, then contact your credit card company or bank. If you have done all of this and still have not received your refund.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at +91 91379 46015

7. Contact Us

If you have any questions about our refund and returns policy, please get in touch with us at:

Elements Soul reserves the right to update or modify this policy at any time without prior notice. Any changes will be posted on this page.

Thank you for your understanding and for being a valued customer.